Privacy Policy

Zylo Dispatch is a managed truck dispatch service for owner-operators and small fleets in the United States. Our human dispatchers find, negotiate and book loads for motor carriers. This policy covers our website, our web and mobile apps, and the text messages we send.

• Contact details: name, phone number, email address and company name.
• Business details: motor carrier and equipment information, lanes and preferences, and documents you upload such as your operating authority, W-9, insurance certificate and carrier packet.
• Load and trip data: offers, bookings, milestones, delivery documents and, for drivers using the app, location while a load is active.
• Usage data: device, browser and log information collected when you use the site or apps.
• Messages: your replies to our text messages and your messaging preferences, including opt-in and opt-out records.

• To set up your account and verify your motor carrier.
• To find, offer, book and track loads, and to invoice and settle.
• To send you load updates, account messages and service notices by text message, email or in the app.
• To keep the service secure, prevent fraud and meet legal obligations.
• To improve the service. A dispatcher makes every booking decision; our software only recommends.

If you choose to receive text messages, we use your mobile number only to send you load updates and account messages about your Zylo Dispatch service. See our SMS Terms for message types, frequency, and how to stop.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The categories of sharing described elsewhere in this policy do not include text messaging opt-in data or consent.

We do not send marketing text messages. Consent to receive texts is not a condition of buying anything from us.

Our dispatchers and sales team may call motor carriers and drivers. We reach you at a number you gave us or at a business number listed in public federal motor carrier records. Calls are recorded and transcribed, and some calls are handled by an AI voice assistant. We tell you at the start of a call that it is being recorded and when you are speaking with an AI assistant. Recordings and transcripts are used to run the service, train our team, resolve disputes and improve quality, and are kept only as long as needed for those purposes. We keep a do-not-call list, respect calling-hour limits, and stop calling when you ask.

Calling and texting are separate: a phone call is never treated as consent to receive text messages, and text consent is collected only through the opt-in described above.

We use cookies that are needed to keep you signed in and to protect the service. We do not use advertising cookies and we do not sell your information.

We do not sell your personal information. We share it only as needed to run the service:

• Service providers that host our systems, send email and text messages, process payments or provide maps and document storage, under contracts that limit their use to providing the service to us. Our SMS carrier delivers messages on our behalf and does not use your number for its own marketing.
• Brokers and shippers on loads you accept, limited to what is needed to book and move the load, such as your motor carrier name, authority and insurance.
• Legal and safety: authorities or advisers when the law requires it or to protect rights and safety.
• Business transfer: a successor if we merge or sell the business, bound by this policy.

Sharing under this section never includes your mobile number or SMS consent for anyone's marketing or promotional purposes.

• Reply STOP to any text to stop messages. Reply HELP for help.
• Ask us to access, correct or delete your information, or to tell you what we hold, using the contact details below. We will not treat you differently for asking.
• Update your account details in the app at any time.

Some records, such as load, billing and compliance records, must be kept for a period the law sets. Residents of some states have additional privacy rights; contact us to use them and we will respond within the time the law allows.

We use encryption in transit, access controls and audit logging. No system is perfectly secure, so we cannot guarantee absolute security. We keep information while your account is active and as long as needed for the purposes above and our legal duties.

The service is for businesses and licensed drivers. It is not directed to anyone under 18.

We will post changes here and update the date above. If a change is material, we will tell you in the app or by email.

Zylo Dispatch
1600 Broadway, Suite 1200
Denver, CO 80202
United States
Email: Contact@wearezylo.com